Product Safety and Recall Policy

At Mon ours et moi, product safety is important. This Policy explains safety information for infant products, assembly, use, recalls, and product safety communications.

1. General Product Safety

Customers should read and follow all product instructions, warnings, assembly guides, care instructions, and safety information provided with the product.

Infant products should be used only for their intended purpose and within the age, weight, and developmental stage limits stated on the product page or in the instructions. Do not exceed stated weight or age limits. Do not modify, cut, drill, overload, or misuse infant products.

2. Assembly Safety

Some infant products may require assembly. Customers are responsible for following assembly instructions carefully.

Improper assembly may cause instability, product damage, personal injury, or property damage. Always check that all locks, hinges, straps, and fasteners are secure before placing a child in or on the product.

For large or heavy infant furniture, we recommend assembly by two adults or by a qualified professional where appropriate.

3. Infant-Specific Safety

Infant products must be used under adult supervision. Never leave a child unattended in or on a product unless the product instructions explicitly state it is safe to do so.

Check products regularly for loose screws, worn straps, tears, cracks, or other signs of damage. Stop using any product that appears damaged or unstable.

Follow safe sleep guidance for sleep products: place infants on their back on a firm, flat surface, and keep soft bedding, pillows, bumpers, and toys out of the sleep area unless specifically designed for infant sleep.

Infant furniture such as changing tables, cribs, and storage units should be secured or used according to the instructions. Keep children away from unanchored furniture and do not allow children to climb, hang, or play on furniture.

4. Children and Household Safety

Customers should keep small parts, hardware, packaging materials, plastic bags, and tools away from children and pets. Packaging materials should be disposed of safely after assembly.

5. Product Care

Follow all care instructions provided with the product. Avoid exposure to excessive moisture, direct heat, strong sunlight, harsh cleaning chemicals, or improper cleaning methods unless the product is designed for such conditions. Use baby-safe cleaning products where recommended.

6. Product Recalls and Safety Notices

If we become aware of a product recall, safety notice, or corrective action affecting an infant product sold by us, we may contact affected customers using the contact information provided at purchase.

We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action. Please register your product where registration is offered so we can reach you quickly in the event of a recall.

7. Reporting Safety Concerns

If you believe an infant product presents a safety risk, stop using the product and contact us immediately at info@monoursetmoi.com or +33 4 78 52 75 26.

Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.

8. EU Product Safety Information

For infant products sold to consumers in the European Union, applicable product safety, manufacturer, importer, responsible economic operator, warning, and traceability information should be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.

If you have questions about EU product safety information for a product, contact us at info@monoursetmoi.com.